Mozaiektegel.com is a trading name of Wizkom VOF
About our privacy policy
Wizkom VOF cares deeply about your privacy. Therefore, we only process data we need for (improving) our services and handle the information we collect about you and your use of our services with care. We never share your data with third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Wizkom VOF. These terms and conditions are effective May 15, 2018; the publication of a new version renders all previous versions invalid. This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your information, how we protect it from misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy officer, whose contact details are at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), the security techniques we use, and who has access to the data. We have a Data Processing Agreement with all our partners, which stipulates that they may only use data that is necessary for each party's services.
Web store software
WooCommerce
Our online store is developed using WooCommerce software, and we have chosen Hostner and Cloudways for our web hosting. Personal data you provide to us for the purposes of our services will be shared with these parties. WooCommerce has access to your data to provide us with (technical) support; they will never use your data for any other purpose. WooCommerce is obligated to implement appropriate security measures under our agreement with them. These security measures include SSL encryption and a strong password policy. Regular backups are performed to prevent data loss.
Web hosting
Hostnet
We purchase web hosting and email services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not considered personal data. Hostnet has implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Hostnet is obligated to maintain confidentiality under the confidentiality agreement.
Cloudways
We purchase web hosting from Cloudways. Cloudways processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of its services. This is not considered personal data. Cloudways has implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Cloudways is obligated to maintain confidentiality under the confidentiality agreement.
Email and mailing lists
MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you'll find an unsubscribe link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that track whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in that context, to share information with third parties.
Hostnet
We use Hostnet for our regular business email communications. This provider has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Hostnet does not have access to our mailbox, and we treat all our email communications confidentially.
Postmark app
Postmarkapp is a service that sends transactional emails from the website on behalf of Wizkom VOF. Transactional emails are messages sent to an individual user as a result of an action on the website. In the case of this webshop, this primarily concerns emails sent after placing an order. For example, we send an email to confirm your order and another to confirm that your order is being processed.
Postmarkapp stores all data on its secure servers for 45 days. Emails that cannot be sent, known as "bounces," are stored for up to a year for troubleshooting purposes. After that, they are deleted, and only a few fields are retained, such as the recipient, sender, date, and subject. This information is retained to prevent spam and to help users trace a sender if they wonder why they are receiving certain emails.
Want to learn more about how Postmark handles your data? Visit the following page: https://postmarkapp.com/eu-privacy
Payment processors
Mollie
We use the Mollie platform to process (part of) the payments in our online store. Mollie processes your name, address, and city of residence, as well as your payment information, such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which it engages third parties. Mollie does not retain your data for longer than is permitted by law.
Reviews
WebwinkelKeur
We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name and city of residence on its website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
When you place an order with us, it's our responsibility to have your package delivered to you. We use PostNL's services to carry out deliveries. For this purpose, we must share your name, address, and city of residence with PostNL. PostNL uses this information solely for the purpose of fulfilling the agreement. If PostNL uses subcontractors, PostNL will also share your information with these parties.
DHL
When you place an order with us, it's our responsibility to have your package delivered to you. We use DHL to carry out deliveries. For this purpose, we must share your name, address, and city of residence with DHL. DHL uses this information solely for the purpose of fulfilling the agreement. If DHL uses subcontractors, DHL will also share your information with these parties.
DPD
When you place an order with us, it's our responsibility to have your package delivered to you. We use DPD's services to carry out deliveries. For this purpose, we must share your name, address, and city of residence with DPD. DPD uses this information solely for the purpose of fulfilling the agreement. If DPD uses subcontractors, DPD will also share your information with these parties.
Invoicing and accounting
MoneyBird
We use MoneyBird's services to manage our administration and accounting. We share your name, address, and city of residence, as well as details regarding your order. This information is used to manage sales invoices. Your personal data is transmitted and stored securely. MoneyBird has implemented the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is obligated to maintain confidentiality and will treat your data confidentially. MoneyBird will not use your personal data for purposes other than those described above.
Suppliers and business partners
Suppliers
As an online store, we collaborate with various suppliers who ship products through us or directly to you. These suppliers receive your information from us, as provided by you. This information is used exclusively to process your order. Our suppliers have limited access to your data. All suppliers have implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data.
Partners
Besides ordering products, you can also submit information on our websites to schedule an appointment or request an additional service. We collaborate with various partners to optimize our services. These partners receive your information from us as provided by you. This information is used exclusively to process your request. Our partners have limited access to your data. All partners have implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data.
Other services and partners
Tawk.to
Tawk.to manages the live chat software for all Wizkom VOF online stores. The program transmits information such as your name, email address, and other details you provide via chat. Tawk.to does not have access to your data and has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Tawk.to is obligated to maintain confidentiality under a confidentiality agreement.
Purpose of data processing
General purpose of the processing
We use your data solely for the purposes of providing our services. This means that the purpose of processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date—other than at your request—we will ask for your explicit consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, an oath, or a legal obligation.
Automatically collected data
Data automatically collected by our website is processed to further improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, Wizkom VOF may be legally obligated to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will object to this within the limits of the law.
Retention periods
We retain your data for as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request to be forgotten. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable retention period. However, employees will no longer have access to your client profile and any documents we have created as a result of your assignment.
Your rights
Under applicable Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can exercise them.
In principle, to prevent misuse, we only send copies of your data to the email address we already have on file for you. If you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all copies of data in the machine-readable format we use within our systems.
You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to access the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file for you, along with an overview of the processors who hold this data, and the category under which we store this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to you personally or can be traced back to you, corrected. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been corrected to the email address we have on file for you.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we (have) process and that relate to you personally or can be traced back to you, processed by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is
If you grant your request, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address we have on file for you. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Wizkom VOF in certain circumstances. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.
Cookies
We collect data for research purposes to gain a better understanding of our customers so we can tailor our services accordingly.
This website uses "cookies" (small text files placed on your computer) to help analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Wizkom VOF's own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity, and to provide other services related to website activity and internet usage.
Google Analytics
Our website places cookies from the American company Google as part of its "Analytics" service. We use this service to track and generate reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements online. Google uses this information to provide targeted advertising (AdWords) and other Google services and products.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Disable cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.
Changes to the Privacy Policy
We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.
Contact details
Wizkom VOF
High Ring Road 13
5408 NB Volkel
The Netherlands
T (0413) 78 51 65
E customerservice@wizkom.nl
Contact persons for privacy matters
Frank van Boxtel
Freek Langenhuijsen
